Bicycle One has been pedaling for nearly half a century of family business

Editor’s Note: This is the first in a series of stories highlighting Gahanna’s iconic businesses that will be featured each month.

Bicycle One has been around for 47 years, selling and servicing bikes in the local community.

The three-generation family business is expanding to a new location in Gahanna at 358 S. Hamilton Road, Suite F.

Founded in 1974 by Don Frazier, his son Troy Frazier bought the business 7½ years ago and moved in March from Creekside to Hunter’s Ridge Mall.

“I feel blessed to be able to work with my wife (Jane) and my children,” said Troy Frazier. “It’s rare to have family businesses that actually thrive.”

Frazier said he was in partnership with his father for a while, but bought it outright so his father could retire.

“Our vision is to be a bike shop that everyone can call their own, casual and serious cyclists alike,” states the company’s website. “Bikes bring people together, and we’re all for it. … We strive to break down barriers, meet the needs of our neighbors in central Ohio, and get as many people out as possible to enjoy the ride.

The pandemic has put a brake on the lives of many people, but it has opened up opportunities.

“It’s been very good for us business-wise,” Frazier said.

His daughter Caroline Frazier, who is the general manager of Bicycle One, said 2020 was a banner year.

“We started with 500 bikes in inventory,” she said. “And within a few months, everything was gone, except for about 20 super high-end or very specialized bikes. This year has been a struggle. You have to fight to get the bikes in right now.

Jane Frazier, who manages the company’s books, said the supply chain was improving, with delivery of 120 new bikes expected overnight.

She said the pandemic opened the door for the business to transition to the new location which more than doubled the size of the store from just over 4,000 square feet to 9,000 square feet.

“We passed the other building so many years ago,” Frazier said. “We had been there for 37 years. We built the building there in 1989. It was a difficult space to work in. There were a lot of stairs.

Troy Frazier said he loved the new space, allowing customers to take a test drive inside the store in inclement weather.

“So that’s pretty cool,” he said. “We are not crowded like we were in the other store. We love Gahanna. Gahanna is a fantastic community to work in.

Jane Frazier said her father-in-law originally bought the old post office, across from what was Shadwick’s Hardware in the Creekside area.

“It was a tiny little wooden house,” she said. “He bought it and his kids ran it after school,” she said. “My husband started working there when he was 10. They kind of did it as a secondary line.

Logan Fischer makes adjustments to a bicycle tire at Bicycle One in Gahanna on July 1.

After graduating from college, Troy Frazier formed a partnership with his father and they built the store which was at 82 Mill St. in Creekside.

She said the couple’s five children had all worked in the workshop at different times, with the three youngest currently employed there.

“Caroline is our main person,” she said. “She is the general manager, and it is to her that we pass the baton. Our son Nick is a student at (Ohio State University). He’s one of our business managers. Our youngest daughter, Lily, works here too. She is in senior next year and is homeschooled.

The eldest daughters, Megan Roy and Allie Frazier, still help on occasion with social media and website work.

Nephews Andrew and Anthony Lawson work as mechanics in the shop.

Troy Frazier said the store currently has six full-time employees and about 17 part-time employees.

Gahanna resident Jenson Thompson has worked as a bike mechanic for four years.

“It’s been great,” he said. “I met Troy through a homeschooling co-op. Caroline and I were in biology together. I started in sales, but I’m more of a hands-on person.

Jenson Thompson works on a bike at Bicycle One in Gahanna on July 1.

Thompson, who is studying corporate finance at Mount Vernon Nazarene University, said the boutique was her first adult job.

“I really feel like Troy cares about everyone,” he said. “He really cares and takes the service part of the industry seriously.”

A recent Google review by John Jino said Bicycle One offers great service, great products, and wonderful advice on merchandise and cycling in general.

“This bike shop is stellar,” said another Google review from Brad and Sheila Hull of Cleveland.

“We purchased many items there and they provided such attentive service which is so rare these days,” the review states.

Customer Michael Macknin said he drove from a Cleveland suburb to Bicycle One while trying to decide which recumbent trike to buy.

“They were one of the few dealers that had the trike I was thinking of buying,” he said. “The Sales Manager was so wonderfully attentive, knowledgeable, patient and understanding on the phone, I thought it was worth the nearly five hour drive there and back to help find a trike that would fit my frame ( 6ft 8in), and it was definitely a worthwhile trip.”

Macknin said he was recommended a trike significantly cheaper than what he had planned to buy.

“I can’t remember being more satisfied and happier with any purchase,” he said. “I love my tricycle.”

Jane Frazier said the company has a very loyal customer base.

“We have customers who bought bikes here when they were kids, and they’re buying them now for their grandkids,” she said. “It’s a fun business to have because our customers are 99% of the time really happy and pleasant. They are thrilled because they are getting a new bike.

Caroline Frazier said business usually peaks the weekend before Pelotonia.

“Pelotonia is huge, with 8,000 to 10,000 runners in general,” she said. “You have people coming in from all over the United States and around the world. We had people from Asia and Europe that we were able to get in touch with. There is a definite spike in business.

She said these riders are usually in need of a repair or a tune-up.

For customers looking to buy a bike, Frazier said, recumbent brands include ICE, Catrike, TerraTrike, SUN and Bacchetta.

Traditional bikes include Cannondale, Specialized and Seven Peaks.

“You’ll see adult bikes start at $300 and go all the way up to $6,000 for an e-bike,” Frazier said.

For a kids’ bike, it will typically start at $120 and go from there, depending on size, she said.

“We also offer Aventon for e-bikes,” said Jane Fraizer. “It’s been a huge boom that we’ve had in the last few years.”

Caroline Frazier said the store recently received more than 30 Aventon bikes that sold out in a week.

“We have so many people who may have immune issues or are older and want to ride with their kids, and they are able to get out on the e-bikes again and ride the same distance and speed,” said she declared. noted.

Jane Frazier said her father, at 84, is a good testament to the e-bike.

“He was an avid shuffleboard player,” she said. “When he came back from Florida, he was a little depressed. He couldn’t go out and do things. We bought him an electric bike and he rides his bike every day. He lives in Bellefontaine which is very hilly. So riding a traditional bike for him would be very difficult. I know it adds years to his life and certainly to his quality of life.

She sees a similar pattern with recumbents.

“You can have someone who’s been an avid cyclist for a really long time, and all of a sudden they get injured or get old and can’t ride anymore,” Frazier said. “They’re moving to a recumbent bike, a three-wheeled trike. We have people in the 70s, 80s. … I think a man in the 90s recently bought a bike. They ride bikes and do exercise and have fun.

The store also offers accessories and clothing.

Caroline Frazier said Bicycle One launched group rides on July 7. Updates will be posted on the store’s website.

Hours of operation are 11 a.m. to 7 p.m. weekdays except Wednesday, when the shop closes at 5 p.m. for the group ride. Hours are 10 a.m. to 5 p.m. Saturday. It’s closed on Sundays.

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Bicycle One moved in March from Creekside to 358 S. Hamilton Road, Suite F, in the Hunter's Ridge Mall.
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